Returns & Refunds

Our Returns Policy

At MasalaMart, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Damaged, Incorrect or Missing Items

If you receive an item that is damaged, incorrect, or missing from your order, please contact us within 48 hours of receiving your delivery.

To help us resolve your issue quickly, please include:

• Your order number
• A description of the issue
• Clear photographs of the damaged or incorrect item (where applicable)

Fresh & Perishable Products

Due to food safety and hygiene regulations, we are unable to accept returns of fresh fruits, vegetables, frozen foods, chilled products, or other perishable items unless they arrive damaged, defective, or incorrect.

Non-Perishable Products

Unopened, unused, and sealed non-perishable items may be returned within 14 days of delivery.

Returned items must:

• Be in their original packaging
• Be unopened and unused
• Be in a resalable condition

Customers are responsible for return postage costs unless the item is faulty or supplied in error.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 working days, depending on your bank or payment provider.

Non-Refundable Items

We cannot offer refunds or exchanges for:

• Opened food products
• Fresh produce (unless faulty)
• Frozen or chilled products (unless faulty)
• Items damaged after delivery
• Gift cards

Order Cancellations

Orders may be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled and must follow our returns process where applicable.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team.

Email: support@masalamart.com